Privacy policy

1. Who we are

Route Synchub provides customer lifecycle analytics consulting from Taman Sri Sinar, Segambut, 51200 Kuala Lumpur, Malaysia. This policy explains how we handle personal information when you visit this website or contact us.

2. Information we collect

When you submit an enquiry, we may collect your name, work email, company or team, message, and any information you choose to include. We may also receive limited technical information required to operate and secure the website. Optional analytics data is collected only after consent.

3. How we use information

We use information to respond to enquiries, discuss and deliver requested services, maintain business records, improve our website with consent, protect the service, and meet legal obligations. We do not sell personal information.

4. Basis and disclosure

We handle information to respond to your request, perform an agreement, meet legal obligations, or pursue legitimate business interests that do not override your rights. Information may be shared with service providers supporting hosting, communications, and professional advice under appropriate safeguards.

5. Retention and security

Enquiry information is kept only as long as needed for the purpose collected, normal business recordkeeping, and legal requirements. We use reasonable organisational and technical measures, but no internet transmission is completely secure.

6. Your choices

You may request access, correction, or deletion of your personal information, or withdraw optional cookie consent. Some requests may be limited by legal retention duties. Call +60 3-6275-1018 to make a privacy request.