Refund and cancellation policy

1. Scope

This policy applies to Route Synchub consulting engagements, including fixed-scope analysis and recurring analytics support. It does not create payment or checkout functionality on this website. Project-specific terms in a signed agreement take priority.

2. Before work starts

A client may cancel in writing before the agreed start date. Fees paid in advance are eligible for a full refund, less any non-refundable deposit clearly identified in the proposal and any approved third-party cost already incurred.

3. After work starts

Once discovery, workshops, data review, analysis, or preparation has begun, completed work is non-refundable. A partial refund may be available for the unperformed portion of a fixed-scope engagement after deducting completed time, committed specialist time, and approved purchased materials or third-party services.

4. Deposits and recurring work

A proposal may require a deposit to reserve capacity. Its refundable status will be stated before acceptance. Monthly engagements may be cancelled according to the notice period in the service agreement; charges for an active or completed period are not refundable unless Route Synchub has not provided the agreed service.

5. Rescheduling and no-shows

Workshops may be rescheduled without charge when at least two business days’ notice is provided, subject to availability. Shorter notice or non-attendance may result in the booked time being treated as delivered. Exceptional circumstances will be considered reasonably.

6. Service concerns

If a deliverable materially differs from the agreed scope, notify us promptly. We will first offer a reasonable correction or completion. A full or partial refund may be offered where correction is not feasible and the service was not delivered as agreed.

7. Request process and timing

Call +60 3-6275-1018 and provide your organisation, engagement details, reason, and relevant dates. Approved refunds are issued to the original payment method where possible, normally within 10 business days; financial institutions may require additional processing time.