Retention & Churn Diagnostics

The engagement

Clarity built for practical use.

We combine cohort analysis, behavioural segmentation, funnel review, and qualitative context to expose retention gaps. Findings are translated into testable product and CRM actions.

We begin by aligning the business question, customer definitions, and data constraints. Analysis is documented so your team can understand the reasoning, challenge assumptions, and continue the work after handover.

What you receive

• Cohort and segment analysis
• Churn signal assessment
• Opportunity-ranked findings
• Experiment recommendations